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Smith.ai
✓ verifiedPaid
24/7 AI and human receptionists, outreach and web chat; established.
👁 118K/mo♥ 3.6K
Pricing
No public pricing
Essential: $29
Advanced: $85
Expert: $132
Fin AI Agent: $0.99
Copilot: $29
Proactive Support Plus: $99
Essential: $29 per seat/mo (billed annually) + $0.99 per Fin resolution
Advanced: $85 per seat/mo (billed annually) + $0.99 per Fin resolution
Expert: $132 per seat/mo (billed annually) + $0.99 per Fin resolution
Fin AI Agent (on existing helpdesk): $0.99 per Fin resolution (50 resolutions per month minimum)
Copilot: $29 per agent/mo (billed annually)
Proactive Support Plus: $99 /mo
Starter: $59 per seat/mo
Professional: $89 per seat/mo
Enterprise: $139 per seat/mo
Starter (Virtual Receptionists): $292.50 / month
Basic (Virtual Receptionists): $787.50 / month
Pro (Virtual Receptionists): $2,025.00 / month
Enterprise (Virtual Receptionists): Custom
AI Receptionist: As low as $97.50/month
Core features
- ✦Business Texting
- ✦Team Messaging
- ✦Reminders
- ✦Reviews & Reputation Management
- ✦Text Campaigns
- ✦Smart Schedule
- ✦Digital Forms & Surveys
- ✦Online Scheduling
- ✦VoIP Phones
- ✦Help Desk
- ✦AI Chatbot
- ✦Proactive Support
- ✦Omnichannel Platform
- ✦Knowledge Base
- ✦Inbox
- ✦Tickets
- ✦AI Insights & Reporting
- ✦Workflows
- ✦Apps and Integrations
- ✦Fin AI Agent for automated customer support
- ✦Omnichannel support (inbox, tickets, phone, help center)
- ✦AI-enhanced inbox for agent productivity
- ✦AI Insights & Reporting for performance optimization
- ✦Workflow automation with a visual builder
- ✦Unified Inbox (Ticketing, Chat Widget, Email, Microsoft Teams, Slack Connect, Ticket Forms, Slack Community)
- ✦AI Support (AI Agents, AI Assistants, AI Autofill, Article Copilot, AI Issue Summaries)
- ✦Knowledge Base (Host Help Center, Internal KB, Article Versioning & Visibility)
- ✦Customer Portal (Shared issue portal with customers)
- ✦Workflows & Automation (Triggers, Macros, Team Assignment Rules)
- ✦Account Management (Account Views, Product Updates, Broadcasts)
- ✦Reporting & Analytics (Support Metrics, CSAT Analytics, Workforce Analytics, SLA Compliance Analytics)
- ✦Integrations (Product, CRM, Alerting, Data Warehouse, Incident Management, API & Webhooks)
- ✦Enterprise Readiness (RBAC, Security Review, MSA, SLAs)
- ✦AI Receptionist (AI-first answering & intake)
- ✦Virtual Receptionists (Human-first answering, intake & scheduling)
- ✦Outreach Campaigns (Outbound sales, service & support)
- ✦AI Powered Web Chat (AI + Staffed chat, SMS & social messaging)
- ✦24/7 call coverage
- ✦Lead screening, qualification & intake
- ✦Appointment booking
- ✦CRM integration
- ✦Call recording & transcriptions
- ✦Bilingual answering (Spanish)
Use cases
- →Reduce no-shows by 90% with automated reminders.
- →Improve Google rankings with review and reputation management.
- →Reduce appointment scheduling calls by 40% with online scheduling.
- →Send thousands of text messages with text campaigns.
- →Deliver help content to customers
- →Divert repetitive questions with a bot
- →Set up a central place for customers to find answers
- →Create multilingual articles for global customers
- →Resolve issues before they arise using outbound messaging
- →Providing instant customer service with Fin AI Agent
- →Managing customer inquiries across multiple channels
- →Automating support workflows to improve efficiency
- →Empowering support agents with AI-powered tools
- →Gaining insights into customer service performance
- →Replacing legacy support systems like Zendesk and Freshdesk for improved efficiency.
- →Scaling 24/7 customer support operations with AI agents and runbooks.
- →Transforming account management processes with AI-powered summaries.
- →Automating common responses and codifying business processes through workflows.
- →Broadcasting new features, newsletters, and product updates to customers.
- →Converting callers to clients and booking jobs 24/7 for home services businesses.
- →Handling new client intake, scheduling consultations, and routing existing clients to attorneys for law firms.
- →Supporting sales with 24/7 chat and improving speed to lead for various businesses.
- →Reducing missed calls and voicemails to prevent loss of potential clients.
- →Automating CRM updates and triaging maintenance requests for property management.
- →Managing customer inquiries and scheduling tours for available units.
- →Providing after-hours answering and escalating emergencies to human agents.
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