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Pricing
No public pricing
Essential: $29
Advanced: $85
Expert: $132
Fin AI Agent: $0.99
Copilot: $29
Proactive Support Plus: $99
Essential: $29 per seat/mo (billed annually) + $0.99 per Fin resolution
Advanced: $85 per seat/mo (billed annually) + $0.99 per Fin resolution
Expert: $132 per seat/mo (billed annually) + $0.99 per Fin resolution
Fin AI Agent (on existing helpdesk): $0.99 per Fin resolution (50 resolutions per month minimum)
Copilot: $29 per agent/mo (billed annually)
Proactive Support Plus: $99 /mo
Free: $0
Pro: $29/mo ($39/mo monthly)
Unlimited: $99/mo ($129/mo monthly)
Starter: $59 per seat/mo
Professional: $89 per seat/mo
Enterprise: $139 per seat/mo
Core features
- ✦AI-powered sales workflows
- ✦Sales engagement
- ✦Deal management
- ✦Conversation intelligence
- ✦Rep coaching
- ✦Sales forecasting
- ✦Help Desk
- ✦AI Chatbot
- ✦Proactive Support
- ✦Omnichannel Platform
- ✦Knowledge Base
- ✦Inbox
- ✦Tickets
- ✦AI Insights & Reporting
- ✦Workflows
- ✦Apps and Integrations
- ✦Fin AI Agent for automated customer support
- ✦Omnichannel support (inbox, tickets, phone, help center)
- ✦AI-enhanced inbox for agent productivity
- ✦AI Insights & Reporting for performance optimization
- ✦Workflow automation with a visual builder
- ✦Live chat
- ✦Chatbots
- ✦Multi-channel messaging
- ✦Knowledge base
- ✦Integrations & API
- ✦Unified Inbox (Ticketing, Chat Widget, Email, Microsoft Teams, Slack Connect, Ticket Forms, Slack Community)
- ✦AI Support (AI Agents, AI Assistants, AI Autofill, Article Copilot, AI Issue Summaries)
- ✦Knowledge Base (Host Help Center, Internal KB, Article Versioning & Visibility)
- ✦Customer Portal (Shared issue portal with customers)
- ✦Workflows & Automation (Triggers, Macros, Team Assignment Rules)
- ✦Account Management (Account Views, Product Updates, Broadcasts)
- ✦Reporting & Analytics (Support Metrics, CSAT Analytics, Workforce Analytics, SLA Compliance Analytics)
- ✦Integrations (Product, CRM, Alerting, Data Warehouse, Incident Management, API & Webhooks)
- ✦Enterprise Readiness (RBAC, Security Review, MSA, SLAs)
Use cases
- →Prospect and manage accounts effectively
- →Manage and guide deals to closure
- →Retain and expand customer relationships
- →Coach and improve sales team performance
- →Forecast and plan revenue accurately
- →Deliver help content to customers
- →Divert repetitive questions with a bot
- →Set up a central place for customers to find answers
- →Create multilingual articles for global customers
- →Resolve issues before they arise using outbound messaging
- →Providing instant customer service with Fin AI Agent
- →Managing customer inquiries across multiple channels
- →Automating support workflows to improve efficiency
- →Empowering support agents with AI-powered tools
- →Gaining insights into customer service performance
- →Sales: Increase sales by talking to customers in real-time.
- →Support: Help customers faster and solve their problems quickly.
- →Marketing: Automate lead qualification and collect feedback.
- →Replacing legacy support systems like Zendesk and Freshdesk for improved efficiency.
- →Scaling 24/7 customer support operations with AI agents and runbooks.
- →Transforming account management processes with AI-powered summaries.
- →Automating common responses and codifying business processes through workflows.
- →Broadcasting new features, newsletters, and product updates to customers.
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